FAQs
Products
You're all sold out of something I want!
We would love to know what you're missing and we'll try our best to get it back in stock for you. You can reach us here.
How do I learn more about the brands you sell and their mission?
Each brand at Joy is here for a reason. You can learn about each of them or shop their products on their product line page.
Shipping & returns
How much is shipping?
We offer flat rate shipping on all our products.
My order never showed up. What should I do?
This is uncommon, but in the case of a missing order, if it has been more than 2 weeks since your order was shipped, please reach out to hello@joyatcastlehill.com.
A few best practices, if the tracking number says it was delivered, check where it was delivered (i.e. mailbox, parcel locker, front door etc.)
During holiday/peak seasons, USPS will often mark a package as delivered a day before it has arrived. Please give them 24 hours to deliver the package. If it does not arrive within that time, reach out to us.
What is your return policy?
We accept returns within 14-days of the purchase date for store credit.
Sale items are final sale.
Local makers
I'd like my products to be considered for Joy.
We love local makers and are always looking to support more. Please reach out to us to tell us about your products.
You'll need product photography and descriptions.
Contact
Still have questions? We're happy to help! Please reach out to us and we will get back to you within 5 business days.
